Shipping policy
Shipping Policy
Thank you for shopping with Switzer Kreations. We are committed to creating high-quality products and getting your order to you as quickly and safely as possible.
Order Processing
Most orders are processed and shipped within 1–3 business days. Business days are Monday through Friday and do not include weekends or holidays.
Processing time is separate from the shipping carrier’s delivery time. During holidays, sales events, or periods of unusually high order volume, processing times may be slightly longer.
Shipping Methods & Estimated Delivery
Standard Shipping: estimated delivery 3–7 business days after your order ships.
Expedited Shipping: estimated delivery 2–4 business days after your order ships.
Expedited shipping speeds up the carrier’s delivery time but does not necessarily reduce production or processing time unless Rush Processing has also been selected.
Rush Processing
Rush Processing is available for many products and moves your order to the front of our production queue whenever possible.
Rush Processing does not guarantee a specific delivery date because carrier delays and other circumstances outside our control may occur.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information. Tracking may take up to 24 hours to update after the carrier receives your package.
Shipping Addresses
Please verify your shipping address carefully before placing your order. If you notice an error, contact us immediately at support@switzerkreations.com.
We will do our best to update your address before your order enters production or ships, but we cannot guarantee changes after processing has begun.
Customers are responsible for providing accurate shipping information. Additional shipping charges resulting from incorrect or incomplete addresses are the customer’s responsibility.
Lost, Delayed, or Stolen Packages
Once your order has been accepted by the shipping carrier, delivery times are controlled by the carrier.
Switzer Kreations is not responsible for delays caused by weather, natural disasters, carrier delays, customs processing, incorrect shipping addresses, or other events outside our control.
If tracking shows that a package has been lost during transit, please contact us and we will assist you in working with the shipping carrier.
If tracking shows the package as delivered but you cannot locate it, we recommend checking around your property, asking household members or neighbors, and contacting your local post office or shipping carrier.
Damaged Packages
If your order arrives damaged, contact us within 14 days of delivery. Include your order number, photos of the damaged item, and photos of the shipping box and packaging.
Multiple Shipments
Orders containing multiple products may occasionally ship in separate packages depending on inventory availability or packaging requirements. You will receive separate tracking information when applicable.
Local Pickup
Local pickup is available for eligible orders. Customers selecting Local Pickup will receive an email when their order is ready along with pickup instructions. Please wait for your pickup notification before arriving.
International Shipping
International shipping is available to select countries. Delivery times vary by destination and customs processing.
Customers are responsible for applicable customs duties, taxes, import fees, or other charges required by their country. Switzer Kreations is not responsible for delays caused by customs clearance.
Questions
For shipping questions, contact support@switzerkreations.com