Order Cancellation Policy
Order Cancellation Policy
At Switzer Kreations, many of our products are printed or personalized specifically for each order. Because production often begins shortly after an order is placed, cancellation requests must be submitted as soon as possible.
Retail Orders
Orders may be canceled within 2 hours of purchase, provided production has not started and the order has not shipped.
If your order has already entered production or has shipped, we are unable to cancel the order. If the item qualifies under our Return Policy, you may request a return after delivery.
Personalized & Custom Orders
Personalized, customized, and made-to-order products begin production quickly.
Once production has started, these orders cannot be canceled, changed, or modified, including:
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Personalized names or text
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Custom artwork
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Custom colors or design changes
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Custom requests made by the customer
Please carefully review all personalization details, spelling, and shipping information before submitting your order.
Sublimation Supplies & Equipment
Orders for sublimation supplies may be canceled within 2 hours of purchase, provided the order has not been processed or shipped.
Equipment, printers, heat presses, vinyl cutters, and other special-order items may begin processing immediately. Once processing has begun, these orders cannot be canceled.
Orders That Have Already Shipped
Once an order has been shipped, it cannot be canceled.
If the product is eligible for return under our Return Policy, you may request a return after it has been delivered.
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible.
Email: support@switzerkreations.com
Please include:
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Your order number
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The name used on the order
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Your request to cancel the order
Submitting a cancellation request does not guarantee that the order can be canceled. We will confirm by email whether your cancellation request was successfully processed.
Refunds for Canceled Orders
If your cancellation request is approved before production or shipping begins, your payment will be refunded to your original payment method.
Depending on your financial institution, refunds may take several business days to appear in your account.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an incorrect address, please contact us immediately. We will make every reasonable effort to update the address before the order ships; however, we cannot guarantee changes once production or shipping has begun.
Switzer Kreations is not responsible for delays, returned packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer. We cannot refund our shipping cost to you for undeliverable addresses or returned to sender orders.
Questions?
If you have any questions regarding your order, please contact us at:
We're always happy to help.