Refund policy
Return, Refund, and Exchange Policy
At Switzer Kreations, we want you to be satisfied with your purchase. Please review the following return, refund, and exchange terms before submitting a request.
Retail Product Returns
Eligible retail products may be returned within 14 days of the delivery date.
To qualify for a return, the item must be unused and unopened, in its original condition and packaging, include all accessories, inserts, and components originally provided, and be accompanied by a receipt or other proof of purchase.
Drinkware may only be returned if it is unused and unopened. For health and sanitary reasons, we cannot accept drinkware that has been opened, used, washed, or removed from its protective packaging.
Personalized and Custom Products
Personalized, customized, and made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.
Please carefully review all names, wording, spelling, colors, sizes, and other personalization details before submitting your order. Switzer Kreations is not responsible for errors entered by the customer.
Non-Returnable Items
The following items are final sale and cannot be returned: used or opened drinkware; personalized, customized, or made-to-order products; gift cards; downloadable or digital products; items marked Final Sale, Clearance, Overstock, Special Order, or Manufacturer Stock Only; opened ink, maintenance cartridges, or ink bottles; software; equipment, equipment parts, printers, heat presses, vinyl cutters, and similar machinery; and products damaged after delivery due to misuse, improper care, or normal wear and tear.
Sublimation Goods Returns
Eligible sublimation supplies may be returned within 14 days of delivery. All eligible sublimation returns are subject to a 20% restocking fee. Returned products must be unopened, unused, complete, and in resalable condition. All equipment and printer sales are final.
Contact support@switzerkreations.com to request a Return Authorization number before sending any return. A valid tracking number is required.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery. Include your order number, a description of the issue, clear photos of the item, and photos of the packaging and shipping box when applicable.
We will review the request and, when appropriate, offer a replacement, correction, store credit, or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error by Switzer Kreations. Original shipping charges are nonrefundable.
Refunds
Once your return is received and inspected, we will confirm whether the refund has been approved or denied.
Approved refunds will be issued to the original payment method. Depending on your financial institution, it may take several business days for the credit to appear.
Shipping fees, rush-processing fees, gift-wrapping fees, and other service charges are nonrefundable unless the refund is being issued because of an error by Switzer Kreations.
Exchanges
We do not offer direct, one-step exchanges. To obtain a different item, size, or style, request a return for the eligible original item and place a new order for the replacement product.
Sale Items
Items specifically marked Final Sale cannot be returned or refunded. Products purchased at a promotional or discounted price may still be eligible for return unless they were clearly marked Final Sale at the time of purchase.
Order Cancellations
Cancellation requests must be submitted within 2 hours after the order is placed to support@switzerkreations.com.
Because many products are made to order, we cannot guarantee cancellation after production has begun. Personalized, custom, or made-to-order products cannot be canceled once printing or production has started.
Contact
For return, refund, exchange, damage, or cancellation questions, contact support@switzerkreations.com