Returns & Exchanges
Return, Refund, and Exchange Policy
At Switzer Kreations, we want you to be satisfied with your purchase. Please review the following return, refund, and exchange terms before submitting a request.
Retail Product Returns
Eligible retail products may be returned within 14 days of the delivery date.
To qualify for a return, the item must:
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Be unused and unopened
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Be in its original condition
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Be returned in its original packaging
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Include all accessories, inserts, and components originally provided
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Be accompanied by a receipt or other proof of purchase
Drinkware may only be returned if it is unused and unopened. For health and sanitary reasons, we cannot accept drinkware that has been opened, used, washed, or removed from its protective packaging.
Personalized and Custom Products
Personalized, customized, and made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or different from what was ordered.
Please carefully review all names, wording, spelling, colors, sizes, and other personalization details before submitting your order. Switzer Kreations is not responsible for errors entered by the customer.
Non-Returnable Items
The following items are final sale and cannot be returned:
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Used or opened drinkware
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Personalized, customized, or made-to-order products
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Gift cards
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Downloadable or digital products
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Items marked Final Sale, Clearance, Overstock, Special Order, or Manufacturer Stock Only
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Opened ink, maintenance cartridges, or ink bottles
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Software
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Equipment, equipment parts, printers, heat presses, vinyl cutters, and similar machinery
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Products damaged after delivery due to misuse, improper care, or normal wear and tear
Sublimation Goods Returns
Eligible sublimation supplies may be returned within 14 days of delivery.
All eligible sublimation returns are subject to a 20% restocking fee. Returned products must be unopened, unused, complete, and in resalable condition.
All equipment and printer sales are final.
To return an eligible sublimation product:
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Contact us at support@switzerkreations.com to request a Return Authorization number.
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Wait for approval and return instructions before shipping the item.
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Ship the product using a carrier that provides a valid tracking number.
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Consider purchasing shipping insurance, as the customer is responsible for loss or damage during return transit.
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Email the tracking number to support@switzerkreations.com.
Refunds will not be issued for sublimation returns sent without prior authorization or without valid tracking information.
Once the item is received, it will be inspected to confirm that it is unopened, unused, complete, and in resalable condition. Approved refunds will be reduced by the 20% restocking fee and any applicable shipping deductions.
Inspection and refund processing may take up to 10 business days after the return is delivered to us.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your order arrives damaged, defective, or incorrect, contact us at support@switzerkreations.com within 14 days of delivery. Include:
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Your order number
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A description of the issue
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Clear photos of the item
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Photos of the packaging and shipping box if the item arrived damaged
We will review the request and, when appropriate, offer a replacement, correction, store credit, or refund.
Do not discard the product or packaging until your request has been reviewed.
Return Authorization
All returns require prior approval and a Return Authorization number.
To request a return, email support@switzerkreations.com with:
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Your order number
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The item you wish to return
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The reason for the return
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Photos, when requested
Do not mail a return until you have received approval and return instructions. Unauthorized returns may be refused or returned to the sender.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error by Switzer Kreations.
Original shipping charges are nonrefundable.
Returns must be sent to the address provided in the Return Authorization instructions. Do not send returns to any address shown on the original shipping label unless specifically instructed to do so.
A valid tracking number is required for all returns. Switzer Kreations is not responsible for returns that are lost, damaged, or delivered to the wrong address.
If a return-shipping label is provided and its cost is not covered by Switzer Kreations, the cost of the label may be deducted from the refund.
Refunds
Once your return is received and inspected, we will email you to confirm whether the refund has been approved or denied.
Approved refunds will be issued to the original payment method. Depending on your financial institution, it may take several business days for the credit to appear after the refund has been processed.
Shipping fees, rush-processing fees, gift-wrapping fees, and other service charges are nonrefundable unless the refund is being issued because of an error by Switzer Kreations.
Sublimation returns are subject to the 20% restocking fee described above.
Late or Missing Refunds
If you have received confirmation that a refund was issued but do not see it in your account:
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Check your bank or credit-card account again.
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Contact your credit-card company, as posting times may vary.
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Contact your bank or financial institution.
If you have completed these steps and still have not received the refund, email support@switzerkreations.com.
Exchanges
We do not offer direct, one-step exchanges.
To obtain a different item, size, or style, request a return for the eligible original item and place a new order for the replacement product.
The original item must meet all return eligibility requirements. The replacement product is subject to current availability and pricing.
Personalized products, custom products, and opened or used drinkware cannot be exchanged unless they arrived damaged, defective, or incorrect.
Sale Items
Items specifically marked Final Sale cannot be returned or refunded.
Products purchased at a promotional or discounted price may still be eligible for return unless they were clearly marked Final Sale at the time of purchase.
Gifts
If an eligible item was marked as a gift and shipped directly to the gift recipient, an approved return may be issued as store credit to the recipient.
If the order was not marked as a gift, any approved refund will be issued to the original purchaser’s payment method.
Order Cancellations
Cancellation requests must be submitted no more than 2-hours after order has been placed to: support@switzerkreations.com.
Because many products are made to order, we cannot guarantee that an order can be canceled after production has begun. Personalized, custom, or made-to-order products cannot be canceled once printing or production has started.
Contact Us
For return, refund, exchange, damage, or cancellation questions, contact: